If we take a look at most significant methodologies, we can see this process area definition:
- ITIIL V3
- CMMI - Dev - 1.3
- TMMI
- Organizations that are making an effort in methodology improvement don't have a continuous improvement process included on their process map.
- After implementation of the methodology in the organization there are no metrics to determine if performance is increasing or not.
- Basic diagnostic is not determine: is the methodology in my organization being used?
- A set of processes not in paper, but with a computer based solution that support then.
- A set of basic metrics that measure how are being used processes.
- A set of performance indicators to determine if throughput is increasing or not.
- A set of reports that inform the methodology leader how everything is going on.
- the organization must know how to inform or propose improvement to methodology.
That's true. Usually, when you deploy a methodology inside an Organization, you haven't got any metrics for measuring your improvement. Perhaps, it is real because if you think one step before, when you are defining the process, Organization didn´t know anything about themselves.
ReplyDeleteThat's a big problem. If you don't know anything about yourself, you don't know where you can improve. It pushed you study their bussines proccess to undertand it and improve, but you weren't measuring their situation. But you miss the data for evaluate how is going on at that moment.
How can you constrast after your deploy? Maybe , the fisrt step of each deployment must be define metrics and calculate these ones for know what is the situation before you work there. It will be helpful for evaluate your work in cost and time terms.